Terms and Conditions
(These are for private bookings only. For corporate bookings, please discuss with your party planner.)
Please read carefully. We are about to start preparing for your party and we want it to be perfect!
* For Bedlam Bunch Interactive Adventure Shows, it is essential that you reserve a performance space just for us and the children, with supervising adults. STRICTLY NO CHATTING PARENTS! This is a theatrical show, with the actors and the children on the same level, interacting with each other the whole way through. We do not use microphones as this spoils our style of interaction and separates us from the children. Sometimes we’ll make lots of noise together and sometimes actors might need to whisper in character and still be heard. If background noise from parents and adults or any other source becomes a problem, we will need to change our entertainment and convert to a Walkabout performance instead of a show. Actors must never be in a situation where they have to strain their voices to be heard over noise. Please consider this when thinking about background music or any other party activities such as bouncy castles. We request that bouncy castles in our vicinity be turned off during a show.
* Please invite all adults to sit and watch quietly in the children’s performance space, or to chat in a different room (not just at the other end of the room!).
* VERY IMPORTANT! Please, no loose balloons on the floor and please, no party tooters!
When we have a dedicated performance space, the children will get the full experience on their special day. We want it to be as magical and memorable for them as possible.
* For Walkabout Entertainment, please let your entertainer(s) know in which spaces she or he is allowed to roam. Background noise and activities are fine for walkabout performances. Parents can chat as much as they like!
* Please allocate a room in which your entertainer(s) may change into costume and store personal belongings while he or she performs.
* Please provide your entertainer(s) with drinking water.
* All children attending the party are the responsibility of parents and supervising adults at all times.
* Parental supervision is required for children under five years old.
* At least one responsible adult per 8 children must be present to supervise for the duration at all parties. Entertainers should never be left alone with the children.
* Please ensure that children are safely contained and accounted for within a specified area.
* Please remove any sharp objects or items that might cause injury to children, e.g., glass tables, from the performance area.
* Please remove toys from the performance area. (This is to ensure kids won’t be distracted and to ensure that our props don’t get mixed up with toys.)
*ARRIVAL OF PERFORMER: Your entertainer(s) will arrive 20 – 30 mins before starting entertainment. We will set a few lightweight props in the performance area and then we’ll need a private space to change into costume. IMPORTANT! We preserve the illusion of our characters at all times! While out of costume, if we meet the birthday girl or boy or their friends, we’ll never say that we’re there to entertain – we’ll say we’re just there to help and we’ll probably say a few things about the characters who are about to arrive, to build up the anticipation of the adventure that’s about to begin… Once in costume we will answer only to our characters’ names! That goes for parents, too – please address accordingly! 🙂
* CANCELLATION POLICY – More than 2 weeks’ notice: If you cancel your booking for any reason more than 2 weeks prior to your event date, we shall issue a 50% refund. Please note that we put a lot of time and effort into our preparations for your booking and we turn down other booking requests for your date once your payment has been received, therefore we need to cover these expenses.
* CANCELLATION POLICY – Less than 2 weeks’ notice: If you cancel your booking for any reason whatsoever within 2 weeks of your event date, we will retain the full fee for your party; no refund shall be made. This is because all of us at The Bedlam Bunch are self-employed actors and we will not be able to find other work to replace lost income at such short notice, having saved the date for you.
* In the highly unlikely event that The Bedlam Bunch has to cancel your booking (it hasn’t happened yet, in 18 years!), a full refund will be made to you within 1 week of notification.
* The Bedlam Bunch agrees to perform professional entertainment for the duration of your party according to character specifications or as determined with you previously for a bespoke booking.